Pain is inevitable
Pain is inevitable, suffering is optional. A client’s story about numbing hard feelings with food, shopping and drinking, and the pause that changed it.
You're clearly not from New York
A stranger on a New York sidewalk told me I didn’t know how to walk. What she showed me about my own impatience, and what irritation can teach us.
A process problem wearing a person's face
A client kept working on his business partner's reaction instead of the thing causing it. On absorption, systems, and why deciding to be better rarely works.